Answering technical questions about item’s features.
Assistance with reported bugs and issues of purchased theme.
Installation services
Theme support does not include:
Customization services.
Help with included 3rd party assets with our best.
Setup full site with sample data.
Help with included 3rd party assets or Shopify Apps.
We are working from 9 AM to 5 PM, GMT+7, Mon to Fri. When your question comes to our system and the Customer support staff will answer it as soon as possible following the timeline above. They will process tickets/conversations in the queue (first come first serve). When your question comes to our system at out of office time or weekend, it will behold to next working day.
