You’ll get a refund, if
1. Item is not as described.
2. Item has a security issue.
3. Item support is not as promised (Premium themes). 
4. an item that has not been downloaded yet (after charged).

You’ll not get a refund, if
1. you bought an item by mistake.
2. you change your mind.
3. you don’t have enough skill to use the item.
4. If there is an issue with 3rd party plugins/scripts.
5. Your server has a limitation to using our item.

Note: Live chat is a presale question only, to get support please create a ticket or contact us via our contact page